Refund & Return Policy

Best Home Living Refund & Return Policy

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

Eligibility for Returns

  • Item must be unused, unworn, with original tags, and in original packaging
  • You must provide the receipt or proof of purchase
  • A clear unboxing video, recorded at the time of first opening the parcel, is mandatory
🔴 Note: Orders placed with the intent to test or try out the product are not considered valid for return. Our team works hard to ensure fast and efficient deliveries. Kindly order only if you're genuinely interested in the product.

Unboxing Video Guidelines (Mandatory)

  • Record the entire unboxing process from the moment the package is sealed
  • Clearly show all angles of the tape and packaging before opening
  • The video must be recorded during the first opening of the package

How to Request a Return

  1. Email us at support.besthomeliving@gmail.com
  2. Include the following:
    • Order ID
    • Reason for return
    • Clear photo of the shipping label
    • Unboxing video
  3. Once approved, our team will guide you through the return process.

Return Shipping Terms

  • You are required to ship the product back to our warehouse at your own cost
  • Return shipping charges are not covered by Best Home Living
  • To be eligible for a full refund:
    • The returned product must arrive in original, unused condition
    • Use a reliable courier service, as we are not responsible for lost or damaged self-shipped parcels
🏷️ The warehouse address and contact details are printed on the original shipping label.

If We Arrange the Pickup

If you'd prefer Best Home Living to schedule a return pickup for you, please mention this in your return request.

Pickup charges may apply depending on the weight and size of the return package. Our team will inform you about the applicable charges and process after receiving your request.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, incorrect, or incomplete product, contact our support team as soon as possible with your Order ID, unboxing video, shipping label photo, and clear photos/videos of the issue.

Our team will review the request and assist you accordingly.

Exceptions / Non-Returnable Items

We do not accept returns for:
  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care and hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards
  • Products damaged due to misuse or improper handling
  • Products returned without original packaging or accessories
Please contact our support team if you're unsure whether your product qualifies for a return.

Exchanges

We currently do not process direct exchanges. The fastest way to get another product is to:
  1. Request a return for your original item
  2. Once the return is approved and refunded, place a new order for the desired product
⚠️ Exchange/replacement items do not receive a fresh 7-day return window. Any issue with a replacement item must be reported within 24 hours of delivery.

Refund Process

Once we receive and inspect the returned product, our team will notify you about the refund approval status.

If approved, the refund will be initiated within 24 hours.

Refund Timelines Based on Payment Method

  • Online Payment: Refund will be initiated to your original payment method and may take 2–5 business days to reflect, depending on your bank or payment provider.
  • Cash on Delivery (COD): You may be required to provide:
    • Bank Account Number
    • Bank Name
    • IFSC Code
    • UPI ID
    • Account Holder Name
Approved COD refunds will be processed via NEFT, IMPS, or UPI and may take 2–5 business days.

Customer Support

For return, refund, or order-related assistance:

📞 Support Number: +91 7969548698
📧 Email: support.besthomeliving@gmail.com
🌐 Website: besthomeliving.in

Office Hours: Monday to Saturday, 10:30 AM – 6:00 PM

Important Notes

  • 🎁 Free gifts are not returnable or exchangeable
  • 📦 Keep the original packaging, accessories, tags, and shipping label until your return period ends
  • 🎥 A clear unboxing video is mandatory for damaged, defective, incorrect, or missing-item claims
  • 🕐 Office Hours: Monday to Saturday, 10:30 AM – 6:00 PM